Support

Need a hand with Pocket Escape? We are a tiny, independent team and we read every message. Most questions are answered below, and you can always write to us directly.

Email us at support@pocketescape.app and we will get back to you as soon as we can.

Frequently asked

How do I restore my purchase?

If you have reinstalled the app or moved to a new device, open Pocket Escape, go to Settings, and tap Restore Purchases. Your subscription or Lifetime unlock is tied to your Apple account, so it will come back as long as you are signed in with the same Apple ID you bought it with.

How do I cancel or manage my subscription?

Subscriptions are managed by Apple, not by us. In Pocket Escape, open Settings and tap Manage Subscription to jump straight to the right place. You can also go to the App Store, tap your account, then Subscriptions, and choose Pocket Escape to change or cancel your plan. Cancelling takes effect at the end of your current billing period.

How do I get in touch?

For anything else, a bug, a request, or just to say hello, email support@pocketescape.app. Please tell us your device and iOS version if you are reporting a problem, so we can help faster.

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